LewdChat is run by people, not a support desk, so there is no ticket number and no phone line. There is a real person on the other end of every address below. Pick the one that matches what you need and it will get where it is going faster.
Something happening in a room right now
Use the chat, not email. Visit the #report room or open a ticket through ModMail on Discord, and a moderator can act while it is still happening. Screenshots help. This is the fastest route by a wide margin, and it is the right one for harassment, someone posting content they should not, or anyone who appears to be underage.
The community rules set out what gets acted on and how. Reports are read by the same moderators who write those rules.
Email routes
- General and legal questions — legal@lewdchat.com. Anything that does not fit a category below, including press and partnership questions.
- Ban appeals — appeal@lewdchat.com. Give us the nickname and roughly when it happened.
- Privacy and data requests — privacy@lewdchat.com. What we hold and what we do with it is set out in the privacy policy.
- Copyright takedowns — dmca@lewdchat.com. Read the DMCA policy first; notices that skip the required elements take longer.
- Records and compliance — compliance@lewdchat.com, for 18 U.S.C. § 2257 matters.
- Writing for us — blogs@lewdchat.com.
Questions the site already answers
Before you write, the answer may already be somewhere. The FAQ covers cost, signup, what the rooms are, and whether the people are real. How LewdChat works walks through the whole thing end to end. About LewdChat covers who runs the site and how the guides get written. Everything binding lives on the legal page.
For conversation rather than a support question, the forum at talk.lewdchat.com is where the community talks about the community.
Your data
What we collect, how long we keep it, and what we will and will not delete on request is set out in the privacy policy. Read it before sending a data request, because it answers most of them directly. Anything it does not cover goes to privacy@lewdchat.com.